Customer Issue: Mr. McBride felt that something might be off with either his garage door tracks or rollers due to how slowly it had been moving, and wanted it examined.
Our Solution: We found that Mr. McBride had been correct, the rollers were, in fact, breaking down due to rust and causing the door to drag rather than slide along. After the opener had been detached, our technicians opened the tracks. We removed each damaged roller and inserted a replacement. Once the track had been closed, our team tested the door’s movement.
Customer Issue: Mr. Bailey noticed that his cable seemed to be in bad shape.
Our Solution: An inspection of the customer’s cable confirmed that it was near breaking point due to age and wear. Our expert detached and removed it from the pulley system before threading through a new cable in its place.
Customer Issue: One of the tracks warped near the middle around a hairline fracture, which started expanding.
Our Solution: Untracking the door revealed that both tracks were in need of replacement, though one was much worse along than the other. Fortunately, our team foresaw this possibility and brought a right track to go with the left; installation and lubrication, then an easy reinsertion to the tracks, and the door was set.
Customer Issue: Mr. Moore needed a new opener that worked with Wi-Fi.
Our Solution: The customer decided to purchase a Genie SilentMax Connect belt drive opener, model 39626R. We ordered and installed the unit to his complete satisfaction after verifying that it worked with his smartphone.
Customer Issue: Mr. Hill was unable to open his garage door and called for our help.
Our Solution: Our technician replaced both of Mr. Hill's springs and lubed and aligned the door. He then tested it for proper operation before leaving.
Customer Issue: Mr. Payne's garage door opener was not working.
Our Solution: Our technician found a loose solder joint on the motherboard of Mr. Payne's opener and resoldered it. He verified that the problem was fixed and adjusted the door for proper operation.